Legal information

Contractual terms and conditions for the brokerage of bookings for groups and meetings

Terms and conditions for hotels

1. Scope of application

These terms and conditions apply to all non-binding reservation requests and to bookings for groups and meetings (by telephone, by email or fax).

2. two heads as a broker

two heads will act as an intermediary, passing on enquires and reservations from the customer to the relevant hotel/venue.

The brokerage services from two heads are provided to the guest free of charge. The resale to third parties of the booked rooms, room contingents, meeting rooms and the related services is therefore prohibited. two heads reserves the right to block customer accounts if this clause is infringed.

3. Enquiries and booking

If a booking is made, the contract is between the customer and the hotel/venue chosen by the customer. The payment type will be agreed between the customer and the hotel/venue. The contract is subject to the terms and conditions of the hotel/venue booked.

Rooms/conference rooms etc. will be booked based on an offer made by two heads and must be confirmed in writing by the customer. After the event ends, two heads will require a copy of the invoice from the service provider in order to see and statistically analyse the actual services received.

4. Commission

The hotel/venue is obliged to pay commission to two heads. The basis of the commission is the amount invoiced to the event organiser and funder/payer. Commission entitlement is also applicable to cases of compensation payments (cancellation fees). The commission must only be paid to two heads – never to third parties.

5. Changes and cancellations

The service provider and broker must be informed immediately in the event of changes or cancellations.

6. Data protection

two heads is obliged to handle all data in accordance with data protection legislation. No data will be passed onto third parties unless the user has given express consent.

7. Various

All information has been compiled with great care. However, no responsibility can be taken for any errors made in the transfer or acquisition of data.

Only German law shall apply. Place of fulfilment is Cologne. The place of jurisdiction for merchants or persons with no general place of jurisdiction in Germany shall be Cologne. Otherwise, the statutory place of jurisdiction shall apply.

The issuer has the right to change the terms and conditions. Any changes will be made on the website. No specific announcement will be made about the changes. Other information about the authorised representatives and the complete address can be found in the section ‘Legal information’.

Last updated: 01.01.2017

Terms and conditions for the brokerage of bookings for groups and meetings

Terms and conditions for customers

1. Scope of application

These terms and conditions apply to bookings for groups and meetings (by telephone, by email or fax).

2. two heads as a broker

two heads will act as an intermediary, passing any reservations from yourself to the relevant hotel/venue.

The brokerage services from two heads are provided to the guest free of charge. The resale to third parties of the booked rooms, room contingents, meeting rooms and the related services is therefore prohibited. two heads reserves the right to block customer accounts if this clause is infringed.

3. Hotel contract and payment

If a reservation is made, the contract will be between yourself and the hotel/venue chosen by you. The payment type will be agreed between yourself and the hotel/venue. All claims and obligations arising from the contract are exclusively between the person booking and the hotel/venue chosen by them. The contract is subject to the terms and conditions of the hotel/venue booked.

4. Type of reservation

For groups and conferences, guaranteed reservations can only take place if special cancellation conditions apply. In the event of late cancellation or no-show, the hotel can charge for the room or conference costs.

5. Changes and cancellations

All changes and cancellations must be made exclusively in writing (including by email or fax) and require a written confirmation from the hotel/venue.

6. Data protection

Customer data is electronically processed by two heads. Only data necessary for a booking will be passed on. No data will be passed on for other purposes. Data protection laws will be adhered to when collecting data.

7. Various

All information has been compiled with great care. However, no responsibility can be taken for any errors made in the transfer or acquisition of data. Only German law shall apply. Place of fulfilment is Cologne. The place of jurisdiction for merchants or persons with no general place of jurisdiction in Germany shall be Cologne. Otherwise, the statutory place of jurisdiction shall apply.

The issuer has the right to change the terms and conditions. Any changes will be made on the website. No specific announcement will be made about the changes. Other information about the authorised representatives and the complete address can be found in the section »Legal information«.

Last updated: 01.01.2017